Cancellation policy

Some items in our store may be offered to you as a subscription, or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

*Feather Flags - Terms & Conditions, must keep subscription active to take advantage of the subscription replacements. Product pictures must be provided both of all products currently under the subscriptions including the damaged, broken or unusable products or equipment. Does not include lost or stolen hardware. Reach out to support for any questions regarding this subscription. Our team will contact you monthly to update artwork or keep current artwork. If we don't hear from you within 7 days after the next subscription payment we will send out the newest previous approved artwork.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will collect full payment at checkout. 
You can cancel a paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Custom, Hand Tied or product for a dated event are not refundable and will not be cancelled. Since these products are made to order or time sensitive.